REFUND & RETURN POLICY

Effective Date: September 8, 2026

Most Plumb Line Press products are created especially for you after an order is placed. Because these items are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or a change of mind.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 days of delivery. Email [email protected] and include:

• Your name and order number
• A description of the problem
• Clear photographs showing the item and the issue
• A photograph of the packaging, when relevant

After reviewing the claim, we may provide a replacement or refund at no additional cost. Please do not return an item unless we provide return instructions.

LOST PACKAGES

If tracking shows that your package has not arrived, contact us no later than 30 days after the estimated delivery date. We will review the shipment information and work with our fulfillment provider to determine the appropriate resolution.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for entering a complete and accurate shipping address. If an order is returned or cannot be delivered because the address supplied at checkout was incorrect or incomplete, additional shipping and production charges may apply.

SIZE AND COLOR SELECTION

Please review the applicable size guide and product information before ordering. Because apparel is made to order, we cannot provide refunds or exchanges when the customer selected the wrong size or color. Slight variations in color may occur because of differences among screens, materials, and printing processes.

ORDER CHANGES AND CANCELLATIONS

Production may begin shortly after an order is submitted. Contact us immediately if you need to request a change or cancellation. We cannot guarantee that an order can be changed or canceled after it has entered production.

APPROVED REFUNDS

Approved refunds will be issued to the original payment method. Processing time may vary depending on the payment provider or financial institution.

CONTACT US

Questions or claims may be sent to:

The Plumb Line Press
[email protected]

This policy does not limit any rights available to a customer under applicable law.